Refund Policy
Plain rules for refunds and cancellations.
Credit packs
- If you have not used any credits from a pack, you can ask for a full refund within 14 days of buying it.
- If you have used some, we refund the unused credits from that pack, in proportion, within 14 days of buying it.
- Free credits and coupon credits have no cash value and are not refundable.
Pro
- You can cancel at any time in My account → Credits & billing. Cancelling stops the next renewal; Pro stays active until the end of the period already paid for.
- First payment: if you are not happy, ask for a full refund within 14 days of your first Pro payment (monthly or yearly).
- Yearly plan: after the first 14 days, if you cancel within the first 60 days, we refund the unused full months.
- If you forgot to cancel and have not used Pro since a renewal, ask within 7 days of the renewal and we will refund it.
Donations
Donations are voluntary and are generally not refundable. We will refund a donation made twice or by mistake if you tell us within 14 days and its thank-you coupon has not been redeemed.
Problems on our side
If a fault on our side stopped an export or used a credit wrongly, tell us and we will restore the credit or refund you, whatever the timing.
How to ask
Use the contact form with the topic "Billing, credits or refunds". Use the email address of your Astryven account and tell us the date of the purchase and what you want refunded. We aim to reply within two business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.
Chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve it faster directly.
Contact
Astryven, Inc., Delaware, United States. Contact us through the contact form.