ASTRYVEN
Open Sheet Studio
Legal

Refund Policy

Plain rules for refunds and cancellations.

Effective November 3, 2026

This policy says when we refund a payment. Where the law where you live gives you more rights, those rights apply as well.

Credit packs

  • If you have not used any credits from a pack, you can ask for a full refund within 14 days of buying it.
  • Once any credits from a pack have been used, that pack is not refundable.
  • When a pack is refunded, its credits are removed from your account.
  • Free credits and coupon credits have no cash value and are not refundable.

Plans: Sheet Studio, Sheet Studio + RSAI, RSAI Live, RSAI Code and Pro

  • The Sheet Studio and RSAI Live 3-day free trials cost nothing and need no card. When a trial ends, nothing is charged; the product stops working until you choose its plan.
  • Plans renew automatically at the end of each month or year until you cancel. Before you pay, you confirm this, and the payment page shows the price and how to cancel. Yearly plans get a reminder email before they renew.
  • You can cancel at any time in My account → Credits & billing → Manage subscription. Cancelling stops the next renewal, and you keep access until the end of the period already paid for.
  • We do not refund a monthly or yearly period that has already started, or part of one.
  • RSAI messages that come with Sheet Studio + RSAI are added each month while the plan is paid and are used in the RSAI panel inside Sheet Studio. Unused ones carry over while the plan is active, can be used again if you restart the plan, and are not refunded.
  • The 300 RSAI messages that come with RSAI Live are for use inside RSAI Live. The allowance resets to 300 each month while the plan is paid; unused ones do not carry over and are not refunded.
  • If a plan payment is refunded (for example, when the law requires it), the plan ends when the refund is made.
  • RSAI Live is a beta. Changes to beta features while you have the plan are not, by themselves, a reason for a refund; if we stop the RSAI Live plan entirely, we refund the unused part of the month you paid for.

SAP documents

  • A document you have not opened can be refunded if you ask within 14 days of buying it.
  • Once a document has been opened, it is not refunded, unless it is faulty (for example it does not open or pages are missing). Tell us within 14 days and we will fix it or refund it.
  • When a document is refunded, it is removed from your account.

Donations

Donations are voluntary and are not refundable. The one exception: a donation made twice or by mistake, if you tell us within 14 days and its thank-you coupon has not been used. When a donation is refunded, its coupon is cancelled.

Problems on our side

If an RSAI task fails and produces nothing, its credits are returned to your account automatically. If a fault on our side used a credit wrongly, tell us within 30 days and we will put the credit back.

How to ask

Use the contact form with the topic "Billing, credits or refunds", or email admin@astryven.tech. Use the email address of your Astryven account and tell us the date of the purchase and what you want refunded. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve it faster directly.

Contact

Astryven, Inc., United States. Contact us at admin@astryven.tech or through the contact form.